Service Manager - US

Job Specification: Service Manager

Location: United States (remote)
Industry: Mining & Material Handling

About the Role:
Join a leading global OEM specializing in material handling solutions as a Service Manager. This pivotal role is responsible for overseeing the delivery of exceptional after-sales service, ensuring operational efficiency, and leading a skilled team to meet and exceed customer expectations.

Key Responsibilities:

• Manage all aspects of the service department, including planning, scheduling, and resource allocation.
• Lead and mentor a team of service technicians and support staff.
• Develop and maintain strong relationships with customers to ensure satisfaction and loyalty.
• Oversee the timely resolution of technical issues and service requests.
• Ensure compliance with safety standards and company policies in all service activities.
• Monitor and report on service performance metrics and implement improvements as needed.

Key Requirements:

• Proven experience in a service or operations management role, preferably within the mining or heavy equipment sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Technical understanding of material handling or heavy equipment systems is a plus.
• Commitment to delivering top-quality customer service.

Why Join Us?

• Be part of a globally recognized company in the material handling sector.
• Work with cutting-edge technology and solutions in the mining industry.
• Lead a dynamic team and contribute to meaningful projects.

If you're ready to take on a role that offers challenge, growth, and the opportunity to make an impact, apply today!